ALL OUR SALONS ARE NOW CLOSED TO NON-URGENT WELFARE GROOMING. PLEASE CONTACT YOUR LOCAL SALON FOR MORE INFORMATION.
Does my dog require welfare grooming?
There may be a number of reasons why your dog still needs to be professionally groomed during the current lockdown in your area, if your dog falls into one or more of the criteria below then please call our salons :
- Has your vet recommended your dog needs a professional groom
- Does your dog have lots of matts in their coats causing them discomfort
- Does your dog have a pre-existing skin condition that requires you dogs coat to be kept short
- Does your dog have lots of dead coat which cannot be removed using home grooming tools
- Does your dog have excess dirt around the eyes or tail area
If you have any concerns or need to discuss your dog’s unique requirements please contact the salons directly and we will be happy to help.
Who said a treat just has to be biscuit?
We know that a good grooming routine is important to keep your pet happy and healthy, that’s why we have a dedicated team of fantastic pet stylists at our in-store salons.
From washes to the works, our salons provide a relaxed and friendly grooming service for dogs, cats and small pets, always ensuring your pet’s every need is catered for, giving you peace of mind whenever you need it.
How to book
Booking an appointment at your local Pets & Friends grooming salon couldn’t be easier!
- Call your local salon
- Pop into your local store and speak to one of our grooming stylists
Please note that puppies can only be groomed from their second inoculation (usually around 12 weeks of age). You’ll need to let us know of any medical or behavioural requirements beforehand so we can ensure the salon is perfect for their arrival.
We offer a great range of grooming options for your pet, which can be tailored to their wants and needs.
Prices start from the following:
- Puppy grooms from £12.50
- Bath and blow dry treatments from £20
- Full groom and pamper from £25
- Cat treatments from £5.50
- Small pet treatments from £5.50
- Individual dog treatments from £3.50
For full details, please visit our grooming salon price list.
Frequently Asked Questions
Do you groom cats?
Yes, we do groom cats of any breed. It is not ideal to bath any cat, but this service is offered if necessary and your cats are used to being bathed. Please note that when cats are booked into the Pets & Friends grooming salon, we do not book dogs in at the same time. Also, when demand dictates, some salons offer cat-only days. Cat grooming takes on average anything between 15-60 mins, and we require that all cats are brought in a suitable cat carrier.
Do you groom small animals?
Yes, we do! We are experienced in grooming all small animals from rabbits and guinea pigs to hamsters, and we offer a wide range of services for our small pets. Please ensure all small pets are brought in in a suitable carrier.
How long will the groom take?
This is dependent on each animal, their coat condition, age, breed, temperament, and style chosen. Our main aim is to make your pets experience as enjoyable as possible, and your pet will always come first. If we think any part of the groom will cause stress or discomfort to the pet, an alternative grooming method will be chosen. The initial consultation with you and your pet will be key to determining the length of the groom. For dogs on average we say two hours, many dogs will be groomed in less time than this. We pride ourselves on taking the groom at your pets’ pace, and then give you a call when your pet is ready.
Please aim to arrive on time to your appointment, as each pet is allocated their time slot. If you know you’re going to be late, or need to cancel your appointment, please call your local salon as soon as possible. We try to accommodate late arrivals as much as possible, but during busy days rescheduling may be required.
Can I choose any grooming style for my pet?
We can provide any type of groom from the breed standard, short and practical to unique; all you have to do is ask. The only requirement is that your pet’s coat is matt free and of a suitable coat type to get the desired effect. My pet has never been groomed before; I am not sure what they need? If you have never been to a pet groomer before and are unsure of the style of groom you require don’t worry, we will go through all the options for you and your pet, providing you a portfolio of images if necessary to help you decide on a style that suits you both. All details of the groom are kept on record, so that when you return, we can use this as a guide of what you liked or wanted to change.
My pet's coat is matted, can you brush it out?
This will depend on the severity of the matting. In some cases where the matting is light the answer will be yes. If the matting would cause stress or discomfort to the pet to brush out, then the answer will be no, and an alternative grooming method would be used. The Animal Welfare Act 2006 states that it is an offence to cause animals’ pain or discomfort, and therefore the Pets & Friends grooming salon reserves the right to refuse to do anything we think may be detrimental to your pet’s well-being. Of course, you would be kept informed if this was the case.
Do you groom large and extra-large dogs?
Unlike most other groomers we LOVE big dogs. All of our equipment is designed to cater for the largest of dogs, and we are one of few groomers that welcome and specialise in such large breeds (e.g. Newfoundland’s, St Bernard’s, Great Danes, Mastiffs etc.)
Do you groom aggressive or nervous pets?
As trained groomers, the team are more than competent at dealing with most pets. Please make us aware of any behavioural issues that your pet may have when booking an appointment, and on initial consultation. Your pet’s welfare will come first, and at any point in the groom your pet becomes unnecessarily stressed or aggressive we will cease grooming and may ask you to collect your pet. Will my dog be muzzled? We will only muzzle a dog if it is absolutely necessary. For example, dogs that show signs of aggression, biting or licking at the scissors or clippers. This will only be done for your dog and our groomers safety and you would be informed if this were needed.
My pet has certain allergies and needs a specific shampoo!
We can use prescription shampoos from your vets where necessary. Be sure to mention this when you bring your pet in, along with the specific shampoo you need us to use. We also have our own medicated and skin sensitive shampoos, so again please let us know if you think your pet’s coat may be sore.
Can I bring treats for my pet?
Yes! this is something we always recommend. If you would like to bring a favourite blanket and or toy this is also always welcomed. We too can provide treats throughout; this is something we will ask your permission to do during the initial consult. If your pet has specific dietary needs this would be considered.
Will my dog be put in a crate?
Crates will be used for safety reasons and are large enough to house any breed, this is again something that the Animal Welfare Act 2006 specifies, no free roaming. If you have a pet that cannot be crated for whatever reason (e.g. deaf), please make us aware and this will be resolved accordingly.
Can you look after my dog for the day?
Yes, if this is pre-arranged and there is availability – there is an additional charge for this: £15 half day and £25 full day.