Delivery Information

Delivery Addresses

We’ll deliver to your home or work address, whatever’s easiest for you. However, we can only currently deliver to valid street addresses and cannot currently deliver to P.O. boxes.

What happens once my order has been dispatched?

Pets & Friends will email you once your order has been dispatched & collected by our courier. You will then receive a further email and/or text message from DPD once your order has been tracked in to your local DPD depot.

What happens on the day of the scheduled delivery? 

You will receive a further email and/or text message as soon as your parcel is out for delivery, along with a one-hour delivery window thanks to DPD's predict service, so you don't have to wait in all day. 

Please note: That in times of extreme weather and other events out of our control, delivery times may be affected, we will aim to inform you of any disruption as soon as possible.

Do I need to sign for the delivery?

Please remember that deliveries will need to be signed for unless you have advised otherwise when opting for your parcel to be left in a safe place. It is your responsibility to ensure that you are home or are able to collect the item from the courier’s depot if they were unable to reach you at home.

What happens if I miss my delivery?

DPD will leave a ‘Sorry We Missed You’ card, they will also let you know via email and/or text message straight away so you can rearrange your delivery wherever you are so you don’t have to wait until you get home. Thanks to DPD’s advanced technology, they will even send you a picture of where their driver has left the calling card.