Repeat & Save Pet Subscription
Never pay full price again with our Repeat & Save subscription service. Choose from best-selling brands to suit every diet plus treats, treatments, toys and even poo bags.
Repeat & Save subscriptions not only guarantee you save money on all your pet essentials, with 5% off every repeat order, it’s easy to change date or skip a deliver too. So, you also have complete flexibility over when your order arrives, and how often you need it.
Best of all, you can receive free delivery on your subscriptions when you spend over £35 (excluding bulky items) and you can cancel anytime, hassle-free.
Never pay full price again with our Repeat & Save subscription service. Choose from best-selling brands to suit every diet plus treats, treatments, toys and even poo bags.
Repeat & Save subscriptions not only guarantee you save money on all your pet essentials, with 5% off every repeat order, it’s easy to change date or skip a deliver too. So, you also have complete flexibility over when your order arrives, and how often you need it.
Best of all, you can receive free delivery on your subscriptions when you spend over £35 (excluding bulky items).
Best selling subscription brands
Best selling subscription brands
How to create your subscription
Your subscription, your way
Going on holiday? Or have more than you need? You can skip a delivery on any of your items using the customer portal.
Whether you need your delivery sooner or later, our customer portal allows you to change your delivery date.
Managing your subscription
You can access your customer portal through your store account login.
If you have not registered an account, you will need to create an account using the same email address used at checkout.
Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.
Additional subscriptions can be added through the customer portal:
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Under ‘Goes well with your next order’ select 'See more products' and use the search function to find your product.
4. Click 'Select' on your chosen product.
5. Adjust the quantity, and choose 'Add subscription' to add as a regular subscription product. Click ‘Add’ to confirm.
To pause your subscription:
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. At the bottom of the screen, select 'Pause subscription'.
4. Choose the duration you would like to pause for, and confirm.
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Select 'Skip order' and then choose the products you would like to skip and confirm, or choose 'Skip complete order'.
To swap a product:
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Under the subscription details, select 'Edit' for the relevant product.
4. Select 'Swap'.
5. Search for the replacement product.
6. Review the product options and select 'Confirm Swap' to confirm.
One-time products can be added to your order.
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Under ‘Goes well with your next order’ select 'See more products' and use the search function to find your product.
4. Click 'Select' on your chosen product.
5. Adjust the quantity, and choose 'Add one-time' for a single purchase and click ‘Add’ to confirm.
Process your order immediately, change your order date, or delay your order.
To process your order now:
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Select 'Order now' and confirm.
After an order is processed, the next order date gets recalculated based on the subscription frequency. For example, if the subscription gets delivered every month and today is January 1st, after I click order now, my next order will now happen on February 1st.
To change your next order date:
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Select ‘Reschedule’, choose your date and confirm.
When you change the order date, subsequent orders will be rescheduled based on this new date and the delivery frequency of the subscription.
To delay your next order:
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Select ‘Delay’, choose your delay duration and confirm.
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Scroll down the page and select 'Update' in the Payment details box, and follow the prompts to update your payment method.
4. Updating your payment method will update the payment method for all future orders on this subscription.
NOTE: If you have more than one subscription, you will need to update the payment method for each one.
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Under the subscription details, select 'Edit' for the relevant product.
4. Select 'Remove'.
5. Select 'Remove from subscription' to confirm.
You can update your shipping details and contact number from your customer portal. To update your contact email address, please get in touch with Customer Services.
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Scroll down the page and select 'Edit' in the Shipping address box, make your changes and confirm.
4. Updating your shipping address will affect all future orders on this subscription.
NOTE: If you have more than one subscription, you will need to update the shipping address for each one.
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Scroll down the page and select 'Cancel subscription'.
4. Provide a cancellation reason to help us improve our service and click through to confirm.
If you want to reactivate a subscription that was previously cancelled:
1. Log in to your customer portal.
2. For your relevant subscription, select ' View Details'.
3. Select ‘Reactivate' and confirm.
Repeat & Save FAQs
You can read the full terms and conditions here.
