We'd love to hear your feedback and answer your questions - it helps us improve our service and products.

Our office hours are 8.30am to 4.30pm Monday-Thursday, and 8.30am to 4.00pm Friday.

Our office will be closed over the Bank Holiday

and all enquiries received over the Bank Holiday weekend

will be dealt with on Tuesday 26 August.

Thank you for your patience.

For grooming enquiries, please visit our Pets Parlour Grooming page and contact your local salon direct.

Phone us on 0115 695 0252.

Or you can fill out the form here

and we will respond as quickly as we can during office hours, Monday-Friday.

If you'd like to send us photos, then please attach them to an email sent to customerservices@petsandfriends.co.uk

In the meantime our general FAQs, subscription FAQs, or delivery information pages may be useful.