Repeat and Save Terms and Conditions
Repeat & Save Subscription Service
Repeat & Save applies to selected products sold by Pets & Friends as indicated on the Website. The Products available under Repeat & Save at any given time may change without notice. You should check the Website for details of Products available for purchase through Repeat & Save.
By subscribing to Repeat & Save, you are entitled to a discount off the then-current purchase price of the product for regularly scheduled deliveries of Product. This discount is subscription specific and a one off discount of 25% can be applied for your first subscription at checkout. 5% off the product price will then be applied for all recurring subscription deliveries. The applicable discount maybe updated by us at any time without notice.
Repeat & Save is available to UK residents aged 18 and over only.
Product Availability & Discontinued Products
If any Product is not available either generally or due to it having been discontinued or removed as an Repeat & Save product, we reserve the right to amend your Repeat & Save order to include a suitable replacement (including alternative bag sizes). You will be notified of any change. If you do not wish to accept this replacement or continue with your Instalment or your Subscription, you may amend your Instalment or Repeat & Save order or cancel your Repeat & Save subscription in accordance with these Additional Terms.
Please contact us if you are not happy with the substitute Repeat & Save Product you receive.
In the event the Repeat & Save Product you have ordered is out of stock or discontinued, our Customer Services team will contact you to discuss your options.
Cancellation or Modification of your Repeat & Save order
Once you have applied for the Repeat & Save Subscription Service or placed an order for the Repeat & Save Products, your subscription will continue for the minimum delivery term of 3 orders regardless of delivery frequency. For example, if your delivery terms are 90 days, you will receive a delivery at 90, 180 days and again at 270 days before you can cancel your subscription contract.
The minimum subscription term applies to all subscriptions, and still applies if any changes are made to your subscription at any time. unless or until it is cancelled or modified by either of us in accordance with these Additional Terms.
You may modify your Repeat & Save subscription at any time by logging into your Pets & Friends customer account with your username and password. From your account you can click on ‘manage my subscriptions’. You may cancel your Repeat & Save subscription at any time after the minimum of 3 orders term. Cancellation or modification will not affect Product orders for which you have already received a Dispatch Confirmation.
If you cancel your Repeat & Save subscription, you will only be charged for the Product orders dispatched to you and no further orders or Instalments for that Product will be dispatched by us.
We retain the right to cancel your Repeat & Save subscription at any time. If your Repeat & Save subscription is cancelled, you will be notified and you will only be charged for Product orders for which you have already received a Dispatch Confirmation.
Following any cancellation, if you reactivate your Repeat & Save subscription, the discount applicable to your reactivated Repeat & Save product may not be the same discount that was in effect prior to cancellation. The new discount will be applied to your future orders of Product. You can reactivate your subscription at any point by logging into your Pets & Friends account on the website and clicking on ‘manage my subscriptions’ within your account.
If any problem arises with your delivery address opted payment method, which we are unable to address, we will notify you via e-mail using the e-mail address associated with your Repeat & Save subscription and any Instalment or Repeat & Save subscription will be automatically placed on hold. No additional Product orders will be processed or dispatched until the problem is resolved.
You may choose and amend your chosen delivery schedule at any time by editing the frequency option. Simply log into your Pets & Friends account on the website and clicking on ‘manage my subscriptions’. You can then change your delivery frequency of your subscription, skip a delivery or even add a one off ‘extra’ product to your delivery.
Delivery will be charged, as per at the time of activating your subscription. For further details about our delivery charges please see the Delivery section of the Website.
If you change your address, you must update your address details in the Repeat Subscription area of your website account to ensure the Instalment is sent to the correct address. To do this, logging into your Pets & Friends account on the website and clicking on ‘manage my subscriptions’ within your account. We do not accept liability for any failure of Product to be delivered to you in circumstances where you have provided incorrect delivery address details or failed to update your delivery address details.
Please report any lost products by contacting us within 7 days of expected delivery.
Price, Payment and Application of Discounts
For each Instalment, you will be charged the current list price (including VAT where applicable) of each Product on the day your order is processed, as detailed in the Order Confirmation, less the applicable discount to be applied to that Repeat & Save Product.
The Product discount you receive will be the discount applicable to the Product at the time your order is processed, as detailed in the Order Confirmation. Temporary discounts and time limited or special offers only apply to Product orders placed while that discount or offer is available. Please note that Repeat & Save cannot be provided in conjunction with any other offer. Offers available at the time of delivery such as ‘buy one, get one free’ and ‘3 for 2’ are not applicable to Repeat & Save.
By subscribing to the Repeat & Save Subscription Service, you agree that we will charge you for all Instalments of your Repeat & Save subscription until cancelled.
The price of each Repeat & Save Product order will be charged to the payment method used to create your Repeat & Save order. If we are unable to complete your Product order using the payment method you used to create your Repeat & Save order or otherwise indicated by you, you authorise us to update your Repeat & Save order with another payment method we have on record for you and to charge that payment method for your product order. If we do not have another payment method on record for you or are unable to charge any payment method we have on record for you for your Repeat & Save orders, your Repeat & Save subscription will be cancelled.
We will take payment for the first Instalment of your chosen Repeat & Save Product when you first subscribe to Repeat & Save. Subsequent payments will be deducted from your chosen payment method on issue of an Order Confirmation Email to you.
If your Repeat & Save subscription is cancelled for any reason you shall be liable to pay us for all Instalments of product subject to an Order Confirmation. If the cancellation of your Repeat & Save subscription occurs before issue by us of an Order Confirmation, you will not be charged for that Instalment. You must pay all charges until your Repeat & Save subscription is cancelled in accordance with these Additional Terms. We will not refund charges paid or payable by you except in the case of our administrative error or as otherwise provided for in these Additional Terms.