The Pets & Friends Eat or Return Guarantee

Here at Pets & Friends we know how important it is to get the perfect recipe for your pet, whatever their dietary requirements may be.

From birth to their senior years, recipes need to be adapted to their nutritional needs and we understand that sometimes, your pet’s tastes just change!

That’s why we offer the Eat or Return Guarantee service on some of our own-brand products.

Whilst we are confident that your pet will enjoy the delicious recipes on offer from Collards dog food and Duchess cat food- if your pet isn’t 100% happy with their dinner, simply contact us for a full refund!

Terms and Conditions

  • Valid only on the following brands: Collards dog food, Duchess cat food.  
  • Guarantee does not apply to 10kg food bags.  
  • Customer must transition to the food in accordance with our transitioning guidelines over a period of 7 days.
  • Guarantee returns will not be accepted within a 7-day period.
  • The guarantee does not cover any medically diagnosed food intolerances/allergies that may affect your pet.
  • The guarantee does not cover a change in your pet’s diet such as moving from dry recipes to wet recipes or vice versa. We would always recommend feeding your pet a mixed diet to ensure they are getting all the right nutrients our foods provide.
  • To claim your return, if you purchased online, please contact us directly on customerservices@petsandfriends.co.uk stating the name, barcode, and batch number of your product. We can then advise you how to proceed. If you purchased in-store, please return the item to your local store along with your receipt.